We believe gambling should be a source of fun and entertainment, not a burden. Learn about our self-control tools, warning signs to watch for, and how to get help if you need it.
Responsible Gaming means approaching gambling — whether it's slots, live casino, poker, baccarat, EPL or Malaysia Super League Sports Betting, lottery, or Virtual Sports — with a clear mind and firm boundaries. It's not about stopping you from having fun; it's about making sure you stay in control at all times.
At Poker Games, we believe every Malaysian player deserves a safe and enjoyable gaming experience. That's why we don't just offer fair games — we also provide the tools, information, and support you need to play responsibly.
Healthy gambling means playing with money you can afford to lose, never borrowing to gamble, not neglecting family or work responsibilities, and stopping when you feel ready — not when your money runs out.
Decide how much MYR you are comfortable spending on entertainment — just as you would budget for a movie or dinner out — before opening the Poker Games platform.
Decide how long you want to play and stick to it. Use a clock or phone reminder to alert you when it's time to stop.
Once you've reached your loss limit, stop. Chasing losses by betting bigger is a dangerous habit that can lead to serious financial problems.
Avoid playing when you are in an unstable emotional state — feeling sad, angry, stressed, or under the influence of alcohol. Decisions made in such states are rarely good ones.
If you feel that gambling is starting to control your life rather than the other way around, seek help immediately. Asking for help is a sign of strength, not weakness.
Five free tools we provide to help you stay fully in control
Set a cap on how much you can deposit within a daily, weekly, or monthly period. Once the limit is reached, poker games will automatically block any additional deposits until the next period begins. You can lower your limit immediately, but raising it requires a 7-day consideration period to ensure the decision is made with care.
Set the maximum net loss you are willing to absorb in a single day, week, or month. Once your net loss reaches the limit you have set, no further bets can be placed for the remainder of that period. This is the most effective way to ensure you never lose more than you can afford in MYR.
Set a daily limit on how many hours you can spend on the poker games platform. As your time limit approaches, the system will send you a reminder. Once the limit is reached, your session will end automatically. This feature is especially useful for keeping track of time while enjoying your favourite slots or live casino games.
Need a short break? Activate the cooling-off feature to temporarily suspend your account — options available from 24 hours, 48 hours, 1 week, 2 weeks, up to 6 weeks. During the cooling-off period, you will not be able to log in or play on the poker games platform. This gives you the space to step back without any long-term commitment.
The strongest option for those who feel gambling has become a serious problem. Self-exclusion can be activated for 6 months, 1 year, 3 years, or permanently. During this period, your account will be fully closed, all marketing communications will cease, and you will not be able to register a new account at poker games.
Our Malay-speaking Poker Games support team is ready to help you activate any of the above control tools, answer questions about responsible gaming, or simply listen to your concerns. Reach us via 24/7 live chat or email — we're here for you, not just for the sale.
| Limit Type | Daily Period | Weekly Period | Monthly Period |
|---|---|---|---|
| Had Deposit | RM 50 – RM 5,000 | RM 100 – RM 15,000 | RM 200 – RM 50,000 |
| Loss Limit | RM 30 – RM 3,000 | RM 100 – RM 10,000 | RM 200 – RM 30,000 |
| Play Time Limit | 30 min – 8 hours | 1 hour – 40 hours | 5 hours – 120 hours |
| Cooling-Off | 24 hours / 48 hours / 1 week / 2 weeks / 6 weeks | ||
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | ||
All limits can be decreased immediately. Increasing a limit is subject to a 7-day consideration period.
These aren't just words — they're the concrete actions we take every single day
Poker Games uses a multi-layered age verification system. All new members are required to verify their age upon registration, and identity documents are requested before the first withdrawal. We take seriously our responsibility to keep our platform free from users under the age of 18.
Our system actively monitors gameplay patterns that may indicate signs of problem gambling — such as sudden spikes in deposit amounts, excessively long play sessions, or repeated attempts to chase losses. When detected, our team will proactively reach out to offer support.
All poker games marketing materials never target vulnerable groups, including minors, individuals who have registered for self-exclusion, or those showing signs of problem gambling. Our promotions always carry a clear responsible gambling message.
All poker games staff, especially the customer support team, receive dedicated training on identifying problem gambling and providing assistance with genuine empathy. We know how to have these sensitive conversations in a way that respects your dignity.
Poker Games does not use aggressive marketing tactics that pressure you into continuing to play or depositing more money. No sales calls, no unsolicited push messages, and no rewards designed to encourage you to play beyond your budget.
When a member seeks help through our self-exclusion program, we don't simply close their account and move on. We provide information on professional support resources and ensure the recovery process runs smoothly in line with what the member needs.
Gambling problems rarely appear overnight. They tend to develop gradually, and many people don't realise they're in trouble until things become serious. By recognising the early warning signs, you can take action right away before the situation gets worse.
These signs can affect anyone — regardless of gender, age, or background. If you recognise yourself in any of the situations below, it may be time to speak with someone or use the self-control tools provided by Poker Games.
Check all statements that have applied to you over the past 30 days. This is a personal self-assessment tool — there are no right or wrong answers.
Three simple ways to start taking back control of your gaming experience today
Log in to your poker games account, go to the "Responsible Gambling" section in your account settings, and activate the deposit limit, loss limit, or play time limit that works best for you.
Log In NowContact the Poker Games support team via 24/7 live chat. Let them know you'd like information about self-control tools or wish to activate self-exclusion. Our Malay-speaking team will assist you without any judgement.
24/7 Live ChatIf you prefer written communication or need greater privacy, email our dedicated responsible gambling team. All correspondence is strictly confidential and will not be shared with any third party.
support@pokergames.winAre you worried about the gambling habits of someone you care about? Watching a family member or friend struggle with a gambling problem can be deeply distressing and frustrating. You are not alone, and there are things you can do to help.
First and foremost, remember that problem gambling is a health issue, not a moral failing. Those affected need support, not punishment or blame. An approach grounded in empathy and patience is far more effective than harsh confrontation.
Play for an Hour, Rest for an Hour
Avoid playing for more than one hour at a stretch. Get up, stretch, and drink some water.
Entertainment Budget, Not an Investment
Think of your poker games deposit the same way you'd think of a movie ticket — RM spent for the enjoyment.
Don't Play Late at Night
Decisions made when drowsy or exhausted are rarely wise. Get some sleep first.
Celebrate Wins, Accept Losses
Winnings are a bonus. Losses within your budget are the cost of entertainment — not a disaster.
Have an Open Conversation
Talking about your gambling with someone you trust helps you maintain a healthy perspective.
Diversify Your Hobbies
Make sure gambling is not your only form of entertainment. Badminton, football, or other activities bring balance to your life.
We want you to have fun, not feel overwhelmed. Register today and enjoy all our free self-control tools — deposit limits, session time limits, and 24/7 Malay-language support — all available from day one.
For users aged 18 and above only. Gambling can be addictive. If you need help, contact support@pokergames.win