Your privacy is not merely a legal obligation to us — it is a trust you place in us. Find out exactly how Poker Games manages and protects your information.
All our personal data processing is fully compliant with the Personal Data Protection Act 2010 of Malaysia.
Data transmitted between your device and our servers is protected with bank-grade encryption standards.
We never sell, lease, or disclose your personal data to third parties without your consent.
You have the right to access, correct, and request the deletion of your personal data at any time.
Updated: 1 January 2026
Effective in: Malaysia
Language: Malay (ms-MY)
Poker Games (pokergames.win) takes the privacy of every member and visitor to our platform seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data when you use the online casino platform Poker Games.
This document has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and represents our written commitment to every individual who entrusts us with their personal information. We believe transparency is the foundation of trust, and we want you to know exactly what happens to your data.
This Privacy Policy applies to all information collected through:
Poker Games collect several categories of information depending on how you interact with our platform. Below is a full breakdown of the types of data we may collect:
Full name, date of birth, MyKad/passport number, Malaysian citizenship
Email address, Malaysian mobile number, mailing address
E-wallet information (TnG, GrabPay), FPX bank account, MYR transaction records
Gaming history, bet amounts, winnings, slots and Live Casino game preferences
IP address, device type, web browser, operating system, access log data
Pages visited, session duration, login frequency, platform usage patterns
Your personal data is collected through three main channels:
Poker Games only uses your personal data for lawful and transparent purposes. We will not use your data for any purpose you have not consented to, or that is not permitted by law.
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC number, date of birth | Legal obligation |
| Processing deposit/withdrawal payments | Financial data, payment methods | Contract performance |
| Platform service provision | Account data, game data | Contract performance |
| Customer support & complaint resolution | Contact information, transaction history | Legitimate interest |
| Fraud detection & security | Technical data, usage patterns | Legitimate interest |
| Promotional communications & offers | Email, phone number | Your consent |
| Analytics & platform improvement | Usage data (anonymised) | Legitimate interest |
| Legal compliance & reporting | Financial records, identity | Legal obligation |
We will not use your data to make automated decisions that have a significant negative impact on you without human oversight.
Poker Games does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share data in the following circumstances:
All third parties that receive personal data from Poker Games are required to uphold data protection standards equivalent to or higher than those we apply ourselves.
Poker Games implement multiple layers of technical and organisational safeguards to protect your personal data:
While we take reasonable steps to protect your data, no security system is foolproof. In the event of a data breach that affects your rights and freedoms, Poker Games committed to notifying you within the timeframe required by applicable law.
You also play an important role in your own data security — always use a strong and unique password, enable two-factor authentication, and never share your account login details with Poker Games you with anyone.
Platform Poker Games uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you visit our website.
| Cookie Types | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Login sessions, security, core platform functionality | Session / 30 days | No (mandatory) | |
| Understanding how users interact with the platform (anonymised data) | 2 years | Yes | |
| Remembering your language, display, and preference settings | 1 year | Yes |
You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform. Poker Games and may prevent you from logging in to your account.
Platform Poker Games is intended for users aged 18 years and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
Should we receive information that any account has been registered by or on behalf of a person under the age of 18, we will:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Poker Games:
You have the right to request a copy of the personal data we hold about you. We will fulfil this request within 21 days.
If your data is inaccurate or out of date, you have the right to request a correction through your account settings or our customer support.
You may request the deletion of your personal data, subject to record retention obligations relating to legal compliance.
You have the right to object to the processing of your data for direct marketing purposes at any time — your preference will be honoured immediately.
You may request your data in a structured, machine-readable format for transfer to another service provider.
Under certain circumstances, you have the right to request that we restrict how we process your data while an issue is being resolved.
To exercise any of the rights above, please contact our Data Protection Officer at privacy@pokergames.win. We will process your request within 21 working days. No fee is charged for reasonable requests.
Poker Games retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account | Service provision |
| Financial transaction records (RM) | 7 years after transaction | AMLA legal obligation |
| KYC documents (MyKad, passport) | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Complaint resolution |
| Analytics data (anonymised) | 24 months | Platform improvements |
| Technical & security logs | 12 months | Fraud detection |
Once the retention period has expired and there is no other legal basis for retaining that data, Poker Games will securely delete or anonymise the relevant data using industry-approved methods.
In operating an international-standard online casino platform, Poker Games may need to transfer your personal data to servers or data processors located outside Malaysia, primarily for cloud computing services and international payment processing.
When your data is transferred outside Malaysia, we ensure adequate protections are in place through:
By registering an account at Poker Games, you have the option to receive marketing communications from us, including information about the latest promotions, bonuses, exclusive VIP member offers, and platform updates.
These marketing communications may be sent via:
You are free to opt out of marketing communications at any time, with no impact on your account or services. To unsubscribe, you may:
Please note that even after you opt out of marketing communications, we may still need to send you essential service communications such as transaction confirmations, security notices, and mandatory terms updates.
Poker Games reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.
When we make significant changes, we will:
If you have any questions, concerns, or wish to exercise your privacy rights regarding the processing of your personal data by Poker Games, please contact our Data Protection Officer (DPO):
Privacy-Specific Email:
privacy@pokergames.win
General Support Email:
support@pokergames.win
Response Time:
21 working days
Live Chat:
Available 24/7 on the platform
Telegram:
Official support channels
Language:
Bahasa Melayu & English
If you are not satisfied with how we have handled your privacy complaint after contacting us, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia or the relevant data protection authority.
Six concrete measures we take every day to keep your privacy protected
Every aspect of our data processing is designed from the ground up to comply with the Personal Data Protection Act 2010 of Malaysia — not bolted on as an afterthought.
The "Privacy by Design" principle is embedded in every new Poker Games platform feature — privacy protection is built into the system from the ground up, not added as an afterthought.
We only collect data that is strictly necessary to provide our services to you — no excessive or irrelevant data collection.
We have a comprehensive data security incident response procedure — every breach will be addressed and reported in accordance with legal requirements.
All Poker Games staff who handle personal data receive comprehensive, regularly updated data protection training.
Poker Games' privacy and data security practices are regularly audited by independent parties to ensure ongoing compliance and continuous improvement.
Your personal data is protected with the strongest encryption, your privacy is safeguarded under Malaysia's PDPA, and full control remains in your hands. Join over 500,000 Malaysian members who already trust Poker Games.
For users aged 18 and above only. PDPA 2010 Malaysia compliance guaranteed.